Communication with clients

Proper communication between the client and the service provider is the key to success of the project. The communication should be through some proper and a reliable channel. Failing to do so may result in getting the project cancelled. Regular communication with the client keeps reminding him of you and he may consider your services for his upcoming projects.

There are a number of methods and means of communication that you may choose from for the purpose. Emails, message boards, telephone, etc. are some common methods.

Email: while doing the project you must keep your client updated of the progress be sending emails. Even when you have finished with the project long time back, just keep sending him mails suggesting new ideas and other relevant things. This will make you remembered by him.
Have an occasional chat with him/them. Discuss business and other suggestions. You may also send your site address and updates of it.

Telephone: An occasional call will keep you in touch with your clients. You may do so in case of some urgent need of clarification during the project.
Visits: If your client is nearby your area, you should pay some personal visits. This will strengthen the reliability and your approach to him.

Message boards: If you have won a project through some freelance agency, communicating through message boards will be a safer mode to avoid any future controversies.

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Comments

This is very important, you cannot imagine how many people do not post in private messages. That is what mainly gets you the job!

Yes i agree, communication is key in any business type work…

telephone calls can get creepy, especially with someone online, but sometimes it is nescessary!

telephone calls: “This will strengthen the reliability and your approach to him.” that is very true. i had a recent project and he telephoned me. i used him for dozens of other projects!

Very important to communicate, then how do they know that you are trust worthy?

this is key in any project!

Ill try these tips!

Great tips, keep it up!

Yes, this is very important!

Instant messengers such as ICQ and Yahoo! Messenger help the communication process as well.

Is there any particular instant messenger that most people use?

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